500-442 Latest Exam Labs, 500-442 Valid Exam Tips
500-442 Latest Exam Labs, 500-442 Valid Exam Tips
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Tags: 500-442 Latest Exam Labs, 500-442 Valid Exam Tips, 500-442 Reliable Test Tutorial, Latest 500-442 Test Pdf, Exam 500-442 Overviews
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Cisco 500-442 certification exam is designed to test the knowledge and skills of the candidates in administering Cisco Contact Center Enterprise solutions. Administering Cisco Contact Center Enterprise certification is intended for professionals who are responsible for the implementation, configuration, and maintenance of Cisco Contact Center Enterprise solutions in their organization. 500-442 exam evaluates the candidate's ability to configure and manage various features of the Cisco Contact Center Enterprise platform, such as scripting, routing, and reporting.
Cisco 500-442 Certification Exam is ideal for IT professionals who work in a contact center environment and are responsible for managing and maintaining the Cisco CCE solution. 500-442 exam is also suitable for professionals who want to enhance their career prospects by demonstrating their expertise in Cisco CCE administration.
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To be eligible to take the Cisco 500-442 Exam, candidates must possess a basic understanding of Cisco Unified Communications Manager (CUCM) and Cisco CCE solutions. They should also have experience in configuring and deploying Cisco CCE solutions and be familiar with call routing, media routing, and resource management. Candidates who pass the exam will be certified as Cisco Certified Network Professional (CCNP) Collaboration professionals, which demonstrates their expertise in administering Cisco CCE solutions.
Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q53-Q58):
NEW QUESTION # 53
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- C. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- D. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
Answer: A,D
Explanation:
the Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG) by allowing the configuration of Media groups by specifying the Agent id range and valid Routing Clients. Additionally, the Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
The Agent Targeting Rule in Cisco Contact Center Enterprise (CCE) serves two main purposes:A.Simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG):By defining rules that target specific agents or groups of agents based on their extensions or other criteria, the configuration process for call routing is streamlined, making it easier to manage and maintain.E.Allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients:This enables precise routing decisions to be made, ensuring that calls are directed to the appropriate agents based on predefined rules and criteria.References:Cisco CCE documentation that covers Agent Targeting Rules provides detailed explanations on how these rules function and how they simplify call routing configurations.
NEW QUESTION # 54
How many Workflows are supported by Finesse?
- A. up to 100 Workflows with 20 per Team
- B. up to 20 Workflows with 5 per Team
- C. up to 200 Workflows with 20 per Team
- D. up to 100 Workflows with 5 per Team
Answer: A
Explanation:
In Cisco Finesse, the supported number of Workflows is:C.up to 100 Workflows with 20 per Team:This allows for a significant degree of customization and automation within the Finesse environment, enabling different teams to havetailored workflows that match their specific operational needs and enhance productivity.References:Cisco Finesse documentation provides detailed information on the capabilities and limitations of workflows within the Finesse environment, including the maximum number of workflows supported and the allocation per team.
NEW QUESTION # 55
Which VVB CLI command can set an individual media file to an expired state?
- A. Outils VVB cache stale_cache_entry <cache_entry_url>
- B. show set VVB cache stale_cache_entry <cache_entry_url>
- C. set VVB cache stale_cache_entry <cache_entry_url>
- D. set VVB cache stale_cache_entries
Answer: C
Explanation:
The correct Command Line Interface (CLI) command to set an individual media file to an expired state in Cisco Virtualized Voice Browser (VVB) is:D.set VVB cache stale_cache_entry <cache_entry_url>This command is used to manually mark a specific media file in the cache as stale, forcing the VVB to fetch a fresh copy of the media file the next time it is requested.References:Cisco VVB administration guides and CLI reference documents provide detailed instructions on using CLI commands, including managing cache entries.
NEW QUESTION # 56
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Skill-groups
- B. Routing Layouts
- C. Reason Codes
- D. Routing scripts
- E. Workflows
Answer: D,E
NEW QUESTION # 57
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
- B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- C. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- D. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- E. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
Answer: A,D
NEW QUESTION # 58
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